Privacy Policy

Last updated: February 2026

1. Introduction

The Cosmetic Formulation Hub ("we", "us", "our"), operated by Aromantic Ltd, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our platform.

2. Data We Collect

We collect the following categories of personal data:

  • Account information: Name, email address, password (hashed), profile photo, phone number, location, and bio.
  • Transaction data: Payment details (processed by Stripe), order history, shipping addresses, and billing information.
  • Communication data: Messages sent through the platform, support requests, and feedback.
  • Usage data: Pages visited, features used, device information, IP address, and browser type.
  • Provider data: Business information, Stripe Connect details, payout history, and listing content.

3. How We Use Your Data

  • To provide and improve our marketplace services
  • To process transactions and payments
  • To facilitate communication between buyers and sellers
  • To send transactional emails (order confirmations, shipping updates, etc.)
  • To prevent fraud and maintain platform security
  • To comply with legal obligations
  • To analyse platform usage and improve user experience

4. Legal Basis for Processing (GDPR)

We process your data under the following legal bases: contract performance (to provide our services), legitimate interests (to improve and secure the platform), consent (for marketing communications), and legal obligation (for tax and regulatory compliance).

5. Data Sharing

We share your data with:

  • Stripe: For payment processing (subject to Stripe's privacy policy)
  • Other users: Your public profile information, listing details, and reviews are visible to other users
  • Service providers: Hosting, analytics, and email services that help us operate the platform
  • Legal authorities: When required by law or to protect our rights

We never sell your personal data to third parties.

6. Data Retention

We retain your account data for as long as your account is active. Transaction records are kept for 7 years for tax compliance. You can request deletion of your account and personal data at any time, subject to our legal obligations.

7. Your Rights

Under GDPR and UK data protection law, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the ICO (Information Commissioner's Office)

8. Cookies and Tracking

We use essential cookies for authentication and session management. We may also use analytics cookies (such as Google Analytics) to understand platform usage. You can manage cookie preferences through your browser settings.

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS), hashed passwords, secure payment processing via Stripe, and regular security reviews.

10. Contact

For privacy-related enquiries or to exercise your rights, contact our Data Protection Officer at privacy@cosmeticformulationhub.com

Aromantic Ltd, registered in England and Wales (Company No. [INSERT]). Registered Office: [INSERT ADDRESS].